Return policy
Last updated: 2026
1. Right of withdrawal
The site does not sell products directly; this policy applies to orders concluded at a distance directly with VitaSol. As a consumer, you have the right to withdraw from your contract, without giving any reason, within 14 calendar days from the date you receive the products, under Romanian consumer protection law.
2. How to exercise your right of withdrawal
You can notify us of your intention to withdraw with a clear statement, sent by email to vitasol.pamant@yahoo.com or via the Contact page, within the 14-day period. Products must be returned within 14 days of notifying us of your withdrawal.
3. Condition of returned products
Products must be returned unused, in their original packaging where possible, in a condition suitable for resale. For certain products (e.g. seeds or substrate with a broken seal), the right of withdrawal may be limited under the legal exceptions for sealed goods that cannot be returned for health or hygiene reasons once unsealed — this will be clearly communicated for each affected product.
4. Return costs
The direct cost of returning products is borne by the customer, unless the product is defective or the wrong item was shipped due to a VitaSol error.
5. Refunds
Amounts paid (including the initial delivery cost, at the level of the cheapest option offered) will be refunded within 14 days of VitaSol being informed of your withdrawal decision, using the same payment method used for the order, unless otherwise agreed. VitaSol may withhold the refund until the returned products have been received.
6. Legal conformity warranty
Independent of the 14-day right of withdrawal, products carry a 24-month legal conformity warranty under consumer protection law, for defects existing at the time of delivery.
Document generated for the VitaSol website launch — we recommend a final review by a lawyer or specialized consultant before publishing.